Vehicle identifier
The exact chassis or frame number. If you are unsure which number it is, tell us and we can help.
Manual check
Contact us about an auction sheet check
Request help when instant lookup is limited, unavailable, or unclear — manual checks, report questions, dealer enquiries, or help finding the right chassis number.
- Identifier-first
- Manual fallback
- Transparent limits
€15 includes the full True Report — straight from the Japanese auction database — plus a free AI consultant.
And you can get it back for free: buy a car through us and we credit the €15.
Contact support
Please contact us on WhatsApp so we can help with the check.
WhatsApp: +357 96 111 153
Email: support@carsfromjapan.com.cy
Telegram: @CarsFromJapanCyprusBot
When to contact us
Use this page for manual check requests, an uncertain chassis or frame number, report questions, a no-result follow-up, or dealer and multiple-vehicle enquiries. If you are ready to start, the fastest route is to run a lookup on the auction sheet check page — you will see whether a report is available before you pay.
What to include in your message
Give us enough to review the case accurately.
Vehicle details
Make, model, approximate year, and country of import or current country if relevant.
Evidence
Any seller listing URL and an auction sheet image if you already have one.
Contact preference
How you would like us to reply — WhatsApp, Telegram, or email — and how urgent it is.
Manual checks and dealer enquiries
Manual Search (€50) is available for vehicles with no instant match, partial data, or an unclear result — a normal professional fallback, not a failure. Dealers, exporters, and importers can also ask about checking several vehicles. Response and report timing depend on the case; we confirm what to expect rather than promising a guaranteed turnaround.
Continue with the process guide, sample report, or FAQ before checking a vehicle. How it works · Sample report · FAQ
Common questions
What details should I include in a manual check request?
The exact chassis or frame number, make, model, approximate year, country of import, and any seller listing URL or auction sheet image.
Can I send a seller listing URL?
Yes. A listing URL helps us compare the seller’s claims against available auction records.
Can I upload or share an auction sheet image?
Yes. If you already have a sheet image, share it so we can review and, where possible, verify it against records.
Can you help if I am not sure which number is the chassis number?
Yes. Send what you have and describe where you found it, and we can help identify the correct chassis or frame number.
Can dealers request checks for multiple vehicles?
Yes. Contact us to discuss multiple-vehicle checks. Start with one chassis number if you would like to see the process first.
Should I use the lookup before contacting you?
If you have the chassis or frame number, the lookup is usually fastest — it shows availability before payment. Contact us for unclear cases or manual review.
Manual Search — €50
Request manual check
Request help when instant lookup is limited, unavailable, or unclear — manual checks, report questions, dealer enquiries, or help finding the right chassis number.